About Us
Projovi Wealth Consulting is a specialist regulatory and wealth consulting firm delivering high-quality advisory, remediation, governance and operational transformation services across the financial services sector.
The firm combines deep technical regulatory expertise with hands-on delivery capability across major banks, pension schemes, insurers, wealth managers and investment platforms.
Our approach is practical, evidence-led and outcome-focused. We help firms interpret regulatory expectations, strengthen governance frameworks, deliver complex remediation programmes and implement sustainable operational improvements that stand up to regulatory scrutiny.
We support organisations through periods of regulatory change, operational challenge and strategic transformation, providing both advisory expertise and practical execution capability.
Leadership
Dr Jon Fisher, FPFS, MCSI, PhD
Chief Executive Officer & Founder
Jon is a Fellow of the Personal Finance Society with extensive experience across financial services regulation, pensions, investments, conduct risk, remediation, complaints, redress, programme delivery and MI automation.
He has led major regulatory and transformation programmes across organisations including Railpen, Diligenta, St James's Place, Quilter, HSBC, Mercer, Fidelity, EY, PwC, Deutsche Bank, Lloyds Banking Group and the Financial Ombudsman Service.
Jon specialises in bridging the gap between regulatory expectation and operational delivery, helping firms design practical solutions that improve governance, reduce risk and enhance customer outcomes.
His expertise spans Consumer Duty, financial crime, operational resilience, remediation, suitability reviews, governance frameworks, operational oversight, data governance and technology-enabled controls.
Victoria Fisher, ARLA
Director & Operations Lead
Victoria oversees the day-to-day operational management of Projovi Wealth Consulting, ensuring the business maintains the high professional and administrative standards expected by corporate and regulated clients.
Her responsibilities include operational administration, bookkeeping, finance coordination, supplier management, project support and client administration.
Victoria plays a key role in maintaining the efficiency, organisation and responsiveness of the firm, helping ensure engagements are managed professionally from onboarding through to delivery.
Expert Consultants
Victoria Smallman, CertCISI, PRINCE2
Regulatory Expert
Victoria brings more than 15 years of senior regulatory, compliance and financial crime experience across the UK and international financial services sector. A former FCA Lead Supervisor and Deputy Director at the Guernsey Financial Services Commission, she has worked extensively with regulated firms, regulators and boards across pensions, investments, mortgages, banking and payment services.
Her background includes senior leadership roles at Capita plc, where she supported large-scale regulatory change, remediation, acquisitions and risk transformation programmes across multiple FCA-regulated entities.
Victoria specialises in regulatory remediation, Section 166 programmes, enterprise risk management, AML and governance enhancement, combining regulatory insight with commercially pragmatic delivery.
Qualifications and accreditations include CertCISI, PRINCE2 Project Management and specialist training across Consumer Duty, AML, SMCR, financial crime and conduct risk.
Gary Galman, MBA, DipPFS, AwPETR
Remediation & Compliance
Gary has more than 30 years of experience within financial services, specialising in remediation, compliance oversight, suitability reviews and complex past business review programmes. His career spans major financial institutions including Legal & General, Quilter, Fidelity, Royal Bank of Scotland, Coutts and Railpen.
He has extensive expertise in Section 166 reviews, customer detriment assessments, Defined Benefit transfer reviews, remediation governance and redress delivery.
Gary has led large remediation teams, delivered senior stakeholder reporting and worked closely with legal, compliance and audit functions to ensure robust and auditable customer outcomes.
Prior to his consultancy work, Gary held senior commercial and risk management positions at Legal & General, supporting proposition development, governance frameworks and operational improvement initiatives. He holds an MBA from Edinburgh Business School, the CII Diploma in Regulated Financial Planning, Level 6 AwPETR Pension Transfer qualifications and the CISI Certificate in Risk in Financial Services.
Gary McKean, DipPFS, CeRCC, Cert CII (MP)
Pensions Expert and Project Manager
Gary is a highly experienced pensions specialist with more than 20 years’ experience across pensions remediation, benefit rectification, suitability reviews and operational project delivery. His expertise covers Defined Benefit and Defined Contribution schemes, GMP reconciliation and equalisation, customer remediation and pension data analysis.
He has successfully delivered complex remediation and rectification programmes for organisations including Railpen, Fidelity International, NatWest, Scottish Widows and Aptia.
Gary combines strong technical pensions knowledge with project management capability, regularly leading cross-functional workstreams involving operational teams, actuaries, technology functions and senior stakeholders.
Gary also has extensive experience in quality assurance, governance reporting, process improvement and technical training within regulated financial services environments. He holds a BSc in Financial Mathematics together with DipPFS status, CeRCC and multiple specialist pensions qualifications.
George Norval, EPMI
Pensions Governance Expert
George has more than 25 years of experience across pensions, governance, consulting and financial services leadership. His career has included senior positions with Independent Governance Group, Barnett Waddingham and East Sussex Pension Fund.
He specialises in pension scheme governance, operational oversight, stakeholder management and strategic pension leadership.
An experienced pensions executive and governance adviser, George has led large and complex pension operations, supporting trustee boards and organisations with governance enhancement, scheme management, operational effectiveness and relationship management.
His expertise spans both public and private sector pension arrangements, with significant experience in LGPS environments and independent governance support. George is recognised for his collaborative leadership style, strategic oversight and deep understanding of pension scheme operations, governance frameworks and industry best practice.
Fiona Cam, DipPFS
Remediation Specialist
Fiona has over 20 years of experience within financial services, specialising in remediation, complaint handling, suitability reviews and quality assurance across pensions, investments, mortgages and protection advice.
Her background includes senior remediation and quality management roles supporting major financial institutions and wealth management firms including HSBC, St. James’s Place, NatWest and the Financial Ombudsman Service.
Fiona has led quality control teams, delivered technical coaching and training programmes, and conducted complex investigations relating to pensions, investments, DB transfers and wealth advice suitability.
Fiona also has extensive experience supporting large-scale remediation and acquisition-related review projects, with a strong focus on regulatory compliance, customer outcomes and operational quality standards. She holds the CII Diploma in Financial Planning, CeMAP and several specialist pensions and protection qualifications.
James Bowen, DipFA, AF7, CISI IAD, PRINCE2
Pension Expert
James has extensive experience across pensions, remediation, technical calculations and financial services consultancy, with specialist expertise in Defined Benefit pensions, GMP reconciliation and equalisation, pension dashboard readiness and complex redress calculations.
He has supported some of the UK’s largest pension schemes and financial institutions in technical project management, pension data analysis and remediation delivery.
His background includes senior roles with WTW, Eversheds Sutherland, PwC, Equiniti and major pension administration providers, where he has led calculation development, quality assurance, data framework design and large-scale pension analysis programmes.
James combines strong technical pensions knowledge with advanced data and automation capability, including VBA development, MI reporting, pension calculation modelling and compliance framework design. His qualifications include the Diploma in Financial Advice, AF7 Pension Transfers, CISI Investment Advice Diploma, PRINCE2 Practitioner and specialist investment and discretionary management qualifications.
Ziggy Rashid
Consultant
Ziggy is an experienced financial services consultant with a strong background in financial crime, compliance, quality assurance and remediation delivery across banking and wealth management sectors.
He has worked with organisations including St. James’s Place, Deloitte, NatWest, TSB, Barclays and Santander across a wide range of regulatory and customer remediation programmes.
His expertise includes KYC, AML, Enhanced Due Diligence, sanctions screening, suitability reviews, complaints handling and regulatory quality assurance.
Ziggy has extensive experience working within high-risk financial crime environments, conducting complex investigations and supporting governance and control frameworks across regulated firms. He is currently working towards the CII Diploma in Regulated Financial Planning together with ACAMS certifications in AML and sanctions screening.